Monthly Archives: June 2019

Lego not Legacy – Taking a modular approach to banking.

A new raft of digital capabilities is driving ever more sophisticated sales and service experiences. Modern front ends, intuitive customer journeys, surprising products and services – all are there for the taking. Fast-moving fintechs and agile big techs are wasting no time in using these capabilities to differentiate themselves, and as part of this, have […]

Customer Experience (CX) as a service

Customer experience excellence, for all intents and purposes, has shifted from a nice-to-have to the primary value proposition. Customer experience is the new brand. Often, the better it is, the higher the brand value. In fact, consumers who score a brand higher on customer experience are up to three times as likely to spend more […]