YouBank
SIGNAL
Salary deposits stop
AN AGENT SENDS
A retention offer in the bank app
AI AGENTS
Keep, grow and serve every customer.
Three AI agents work across every module you run: the retention agent wins back customers who are about to leave, the growth agent finds the next product each customer is ready for, and the support agent answers questions in your app.
Follow one customer through 30 days.
Aisyah R. banks with Northpoint. Her card spending starts to fall. Here is what the retention agent sees, decides and does.
What each agent does.
Finds the customers who are about to leave, and wins them back.
The retention agent reads signals from every module you run, scores each customer’s risk, and sends the offer most likely to keep them, within the rules you set.
- What it reads
- Fewer logins, salary deposits stopping, points left unused
- What it does
- Sends the right offer in your app, or by push, SMS or email
- What it improves
Finds the next product each customer is ready for.
The growth agent reads spending, deposits, bookings and rewards across every module, and recommends the next product, reward or offer at the moment it is most useful.
- What it reads
- Spending, deposits, bookings and rewards activity
- What it does
- Shows the next best product in your app, or in a campaign
- What it improves
Answers customer questions in your app, from the real account.
The support agent answers everyday questions from the customer’s balances, payments and rewards, and hands over to your team, with the full conversation, when a person is needed.
- What it reads
- The customer’s balances, payments and rewards
- What it does
- Answers in your app, and hands over with the full context
- What it improves
ONE SHARED CUSTOMER VIEW
The agents see every module you run.
Every module shares the same customer data, so the agents see the signs earlier, and recommend from everything you offer.
YouPay
SIGNAL
Wallet top-ups fall for three weeks
AN AGENT SENDS
A bonus on the next top-up
YouReward
SIGNAL
Points left unused for 60 days
AN AGENT SENDS
A reminder, with an offer to spend them
YouTravel
SIGNAL
Travel wallet unused since the last trip
AN AGENT SENDS
An offer before the next booking
Example figures, for illustration only.
Your rules. Your data. A record of every decision.
The controls enterprise teams ask about first, from Youtap’s published Trust and security policy.
Your business logic
Every agent follows your rules: which offers, which customers, how often.
Permissions and controls
Access to AI services is governed by application permissions and security controls.
Audit logging
Access to AI services and agent activity is covered by audit logging.
Not used to train public AI
Customer information is not used to train public AI models.
In every industry.
Banks
Keep salary customers, and answer card questions in the app.
Banking pageTelcos
Keep subscribers, and offer the right add-on.
Telco pageRetail
Bring lapsing shoppers back, and offer double points.
Retail pageAirlines and travel
Offer the next trip’s extras, and win back lapsed flyers.
Airlines and travel pagePublic transport
Answer top-up questions, and win back riders.
Public transport pageAI agents FAQ
Answers to common questions.
01
Three agents work across every module you run. The retention agent wins back customers who are about to leave, the growth agent finds the next product each customer is ready for, and the support agent answers questions in your app.
02
The customer, transaction and engagement data in the Youtap modules you run, such as logins, deposits, top-ups, bookings and rewards activity.
03
Yes. The agents only use the offers, products and answers you make available, for the customers and channels you allow, as often as your rules permit.
04
When a question needs a person, or falls outside the topics you allow, it hands the customer to your team with the full conversation and context.
05
Yours. Offers, recommendations and answers appear in your app, under your brand.
06
Yes. Start with one, such as the retention agent, and add the others later on the same platform.
07
In the region you choose, on Microsoft Azure. Customer information is not used to train public AI models.
08
Every decision is logged: who the agent contacted, what it saw, what it did and the rule it followed.
Talk to us about your customers.
Tell us who you want to keep, grow and serve. We will show you how the agents would do it, in your app and under your brand.
Or email [email protected]