New ways of servicing customers Agency Banking: The banking industry went through a significant change and transformation in 2020. COVID-19 has forced banks to look at alternative ways to service their customers resulting in the closure of bank branches globally. Banks have and continue to adopt Digital Agency Banking, providing them with a platform to […]

3 billion users will have access to banking services via smartphones, tablets, PCs, and other smart devices, according to a study by Deloitte. Digital disruption has arrived in the financial services sector. The traditional relationship between consumers and their local bank is disrupted by applications downloaded from the App stores. Digital Banking applications are now […]

Mobile money has driven financial inclusion with over 1bn mobile money accounts in 95 countries processing over $1.9bn worth of transactions daily. Consumers and SME’s are familiar with the benefits that mobile money provides, but they want more from their service providers. The time has come for the MNO’s to look at what the digital […]

Part 2 of our of 4 Part Series “What is a Digital Bank?” is officially live! In Part 2 of the series, our world-leading digital banking experts take a look at the Digital Wallet as a pillar of the Digital Banking experience. The traditional banking core is being replaced by a digital core counterpart with […]

So your mobile wallet lives on your customers phone and allows them to ‘tap and pay’ in stores. Big deal, they want more! A digital wallet will allow you to not only give your consumer ease, convenience and freedom – but also for you as a bank to begin a meaningful relationship with them as […]